Unless otherwise indicated in the product listing, most orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
All Official USA Webstore orders ship from our fulfillment warehouse in Kennett Square, Pennsylvania.
Consumer orders for delivery to USA
The Official USA Webstore is offers discounted UPS and/or USPS Options. Dependent on the carton dimensions, all available carrier calculated shipping rates are presented at check-out. Please note that UPS does not ship to PO Boxes or APO/FPO addresses.
Consumer orders for delivery outside the USA
The Official USA Webstore ships around the world via UPS. This door to door service is world class and guaranteed total landed costs are provided at the time of purchase. At the check-out you'll be presented with the total landed cost including shipping, duties, taxes, and other export or import fees.
Unless the order value is below the "de minimus value" duty and or tax/VAT will be automatically calculated and added to your order total.
We will process all landed cost expenses and that fact will be noted on the shipping labels so that there's no issues with delivery.
Note that taxes and duties (alone) typically do not constitute the total for a landed cost calculation. Other fees could be applied to the import cost from shipping carriers, brokers, customs, or other government agencies.
All sales are FINAL, no returns, exchanges or refunds, except in the cases of DEFECT, DAMAGE or INCORRECT items. As soon as you discover a DEFECT, DAMAGE or INCORRECT item issue, contact us at email@example.com or leave a voice message at (714) 613-0532 and we will guide you through the returns process. For more detail see our Return Policy