Hamboards Customer Service
Customer Service is a priority for Hamboards. There's only a couple of us who who handle these really important communications, and since we also wear other hats in the business we have found a super smart set of technologies to help us manage inquiries. Contacts come in from all around the world at all hours, every day so we have three tools: 1) our webstore chat service, 2) one email address and 3) one phone answering service which are synchronized with our webstore so it's actually manageable.
Frequently Asked Questions
We regularly keep-up our FAQ page on the website. There's a good chance we have an answer for your questions here -> FAQ
Please look for the pop-up in the lower right corner of our website. We always have this system running. Since there's only a couple of us who answer these "live" inquiries, we are available on an intermittent basis. If we're not there, please do leave a message. The Hamboards crew does try to keep these online chat tickets caught up daily.
Orders / Shipment Issues
As part of Hamboards continual improvement strategy, in January 2019, we moved our order fulfillment facility from Southern California to the East Coast. This facility promises timely fulfillment and close proximity to 2/3rds of all our USA webstore customers and is far closer to our European customers. The facility saves cost and time and operates 5 days a week. We are staffed with an experienced crew, totally committed to excellence.
Mistakes do happen, and we want all our customers to be delighted, so for any questions regarding your order delivery, please contact us at email@example.com.
Phone service is not available at the warehouse. Hamboards Fulfillment Warehouse, 578 Rosedale Road Kennett Square, PA 19348.
This will go straight to voicemail. Please leave name, email and phone number and a brief message.