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Returns and Exchanges

Hamboards does not accept ANY returns without prior written authorization.  

If you would like to request a return or exchange for an item, please contact us for advance return authorization and instructions: email: customerservice@hamboards.com.  

DEFECTIVE OR DAMAGED RETURNS/REFUNDS:

Please provide photo proof of the defect defect or damage by email: customerservice@hamboards.com.  Customer Service will review your claim and if satisfactory, you will be provided refund along with a Return Authorization.  

DISCRETIONARY RETURNS:

Hamboards Customer Service may accept a discretionary return authorization request.  The customer will be responsible for the return shipment expense and up to a 25% restocking fee which will be deducted from your refund (Note: Hamboards provides discounted shipping to our customers.  The actual shipping expense can be significantly higher than what customers were originally billed.)   

All returned merchandise must be received in its original condition/packaging and in good condition.  If the product or package is damaged and our warehouse considers the merchandise unfit to be returned to our inventory, your return may be denied and we will return the merchandise to you at no charge.  

DISCRETIONARY EXCHANGES:

If, you would prefer an exchange for merchandise, rather than a return, exchanges will be considered on a case-by-case basis and the Customer Service Representative will have the discretion to negotiate the shipping costs associated with the exchange.  

By purchasing any merchandise from this online marketplace, you accept these terms for Returns and Exchanges.