Frequently Asked Questions: FAQ

Since you're at the FAQ page you've probably frustrated yourselves, not been able raise us by email or phone. Thank you for coming here.  As you scroll through this page, please enjoy this track Cake: Never There.   We get that you need answers, and we want to be awesome at Customer Service, but alas... there's 24/7/365.  We do hope this helps in the meantime.   

How do I become a USA Hamboards Dealer/Retailer?

In the USA, please call our distributor Coastal Surf Supplies at 888-569-7038 or send e-mail to sales@coastalsurfsupplies.com.  These guys are THE BEST and offer great shipping rates and even have have an awesome payment terms program. This is where it's at! 

How do I become a non-USA Hamboards Dealer/Retailer?
In the most sincere terms, you have to get what Hamboards is about and have your "own thing" ... that we can relate to.  Please send an email to obi@hamboards.com.  It's a start.  We have a growing (but very short) list of dealers outside the USA.  It ain't easy 'cause it's got to be right. 

What boards do you recommend for SUP Skating and are there there some key SUP Skate techniques you use?

Ok, this is a long one... Hit this link for Beck: Where It's At! to enjoy a chill soundtrack as you read this...

If you're up for 10 to 20 milers we recommend the Classic and Pinger.  The longer wheelbase and bigger wheels smooth out the ride.  Also, when we catch a rhythm, we tend to stand with both feet nearly parallel and pointing forward so that we can comfortably switch paddling arms, left and right.  Because our feet are connected to our hips, only the Classic, Pinger and Fish are wide enough to keep both your feet pointing forward, but the Fish is a little too wide.  For joy rides, we love to SUP Skate with the Logger, Huntington Hop and Pescadito.  It's all good, and it all takes a little practice.  

As for the Hamboard itself, most beginners are intimidated by how loose the board rides.  They think they need more stiffer springs, but what they really need is more practice.  It's like any other board sport, so you need enough speed to have the time to keep your center of gravity plumb with the board as it carves.  This is surfing.  Use your shoulders and hips, rather than your ankles.  Keep your chin up and look out.  Don't stare at your feet or the nose of the deck.  It can take beginners 2 or 3 sessions before they get comfortable and another 2 or 3 before they confidently carve and switch paddle arms.  From that point on, it's pure stoke.  Any experienced snowboard, surfer, wakeboarder, skier or SUP-er has a faster learning curve.  

There's a couple SUP Skate paddling techniques that are really important:

  • Don't start paddling from a dead stop.... Go ahead and kick a couple times to get your speed up and THEN take your first stroke with the paddle. 
  • Don't rush into a prone stance until you're totally ready for it.  Even with both feet pointing forward, we still keep one foot slightly ahead of the other for balance. 
  • Hop to regular/goofy foot to "surf through" road hazards, then take a couple power strokes to get your speed back up, then you can work your feet back to parallel forward.  This is how you recognize a skilled SUP Skater.  
  • The best way to stop yourself and the board (low speeds) at the same time is to dismount by stepping forward off the board with your back foot, which will cause the board to stop behind you.  Braking from higher speeds takes more time so we just drag the paddle tip on the road till we're going slow enough to dismount. 
  • Finally... the Street Sweeper SUP Skate paddle is a flexible pole, not a stick... It's made to flex and store energy then give it back to you in a smooth, controllable manner... You sprign yourself along... Unlike a water paddle, you don't pull yourself forward with the bottom hand, but rather you pull with your top hand against the fulcrum formed by your bottom hand.  Push the tip down with your bottom hand, keep your bottom arm straight and stiff and then pull the top hand toward your chin.  That will grip the road while loading the paddle so it can spring back smoothly, giving you an awesome forward push straight through the bottom hand.  E-books and videos are coming.  

What's up with THE ORIGINAL SHOP in Huntington Beach; is it open again?
We're stoked that Jeff K. is operating a Hamboards consignment shop with a DEMO/BLEM/NEW showroom there in the cradle of Hamboards birth.  Deft Punk: Lose Yourself to Dance.  Jeff is the man!  Back in 2016 we had to move out of that tiny shop to a bigger warehouse, but Jeff keeps the HB candle burning.  All our dings and returns come to the SHOP and Jeff freshens them up for sale.  Depending on what Jeff has available, you can try out demos, haggle for a blem deal or even purchase one of our new models right out of the showroom.  The location is  8606 Hamilton Ave, Huntington Beach, CA 92646.  He's there most days during normal hours, but you can also call him to arrange an appointment (714)-313-3943. 

 

What's the difference between the Shortboard, Longboard, Surf Skate and SUP Skate terminology you use?  
We use Shortboard and Longboard in the context of surfing so when you see these two categories, we're describing the size of the decks.  We use "Surf-Style Longboards" (Reverse Kingpin RKP Trucks) and "Surfskate" (Spring Assist HST Trucks) to explain the "carve-ability" of the board.  We're also coining a new term "SUPskate" to categorize our best setups for land paddling. 

Why are your boards so high up off the ground?  
We've heard it all.  "Those look too long, too wide and turn way too much." And we usually reply, "YES, that's the way we like it!"  Hamboards surfskate boards aren't regular skateboards.  They are made for maximum carving stoke.  The decks are long and wide so that you feel the sensation of surfing.  That extra width (and the HST trucks) allow for insane board lean (roll), so the decks HAVE to sit a little higher off the ground.  Otherwise you would "drag the rail" (scrape the deck on the ground) or get wheel bite (wheels would hit the underside of the deck) during aggressive turns. 

How pumpable are Hamboards with HST trucks and how is that different than other surf skates & longboards?

Yeah... here's another long winded explanation.. Enjoy this sweet melody Phoenix: If I Ever Feel Better to keep you in the mood to read to the end. 

Now... let's think about your Hamboard in the context of a fighter jet!  Wooooooo!!!  The rotational axes of an aircraft are pitch, roll and yaw. 

 

Our new HST trucks are definitely Surf Skate carving trucks, and they are absolutely pumpable.  HST trucks are designed for steep diving ROLL with extreme YAW during the carve... With some practice, when you lean in hard, you can keep your own center of gravity plumb with the boards center of gravity for amazing surfskate carve.  The HST's allow up to 28 degrees of ROLL in both directions.  No matter what angle you're attacking, the feedback (stability) is constant because the restorative force is a spring.  All four wheels stay on the ground during insanely powerful carves. 

Reverse Kingpin Trucks (on most longboard skateboards) are much more stable because they give less ROLL and less YAW during board lean.  Also, the restorative forces (bringing the board back to level) increases exponentially the farther you lean in... (because the restorative force is a compressed elastomer, not a spring).   The more you lean, the "stiffer" it feels.  A steep carve here can cause one of the wheels to lift-off the ground, reducing your road grip and carving sensation.  

Some other very popular surfskate carving trucks (also referred to as Swivel Trucks) make far more use of YAW than ROLL.  Skate boards with swivel trucks and casters allow pumping by "wiggling" your hips and shoulders.  This is an awesome experience, and you can pump your self along, but it's very different than the Hamboards HST vibe.    

 
My boards is squeaking.  What's up with that?  

This is an easy fix.  Try a peach flavored iced tea and listening to Weezer's Island in the Sun while you do this little project. We hope you can fix-up your board and get back to the Hamboards stoke!  

Short answer: A little lube goes a long way.  Hit the wavecams with some white lithium grease.  

Here's example of the kind of grease you can use. Most hardware stores have this in several brands. Most any commercially available white lithium grease is fine, but it must be white lithium grease, not clear. It's good to have this around the house anyway, and only costs a couple dollars per tube.  Don't forget the paper towels to wipe off your hands!    

Lucas Li Grease    Locktite Li Grease    AGS Li Grease 

It's easy. Just unscrew the kingpin bolt with a hex tool and then push the hanger down so that the top half of the wave cam pops-out of the pivot cup. Then add two pea-sized dollops of grease in between wave cam halves and them put it all back together. (Dollop is a real word.. JGI.)  Then start riding it.  By the forces of nature, the Li grease should eventually work it's way into the spaces it needs to be and the squeaking will stop.  If it's not enough, try some more lube and the problem should go away altogether.  

This will give you some guidance, so please watch this video. You won't need to take the trucks apart like this, but this shows you the full maintenance. Pay special attention how to tune them at the end. It's important. 

How do I maintain and lubricate my Hamboards HST Carving Trucks?    
Check out this video.  If you need wave cams or springs, you can purchase from our website in the Accessories pages.  IMPORTANT: If you change from RED or BLACK springs to the new SILVER SPRINGS, you MUST remove the large ID fender washer.  Reason is that the silver spring has an extra half turn, so it needs more space.  IMPORTANT: For proper tuning see the end of this video

 Silver Springs  Large ID Fender Washer

 

What's up with the new Hamboards HST Carving Trucks?    
Wow, this is a good question.  The HST is a robust set-up that allows crazy SURF Skate carves.  We recommend Gnarls Barkley's Crazy as you read this. 

These trucks are a complete overhaul of the Original Skateboards S8 Trucks that we've been using for years,  The OS8's have been awesome, ... but not exactly perfect in every way... It was finally time to innovate, so we've invented these new trucks designed for the Hamboards style of radical-carvy SURF skating.  We've kept the same concepts going, but every component (except the wavecam) has been overhauled.  

New Hanger - beefed up and reshaped with some nice curves.

New Baseplate - integrated the plastic riser into the aluminum baseplate making it far more robust and reducing required hardware length and hardware shear loads.  No more need for aircraft hardware.  

Thicker Pivot Cup - added thickness to lock tab side and to the hanger tab slot,  No more cracked pivot cups.  

New Springs - eliminated compressive set and optimized forces for design envelope (15lb, 20lb and 25lb) resistive force.  No more springs wearing out. 

New Kingpin - reduced threads to prohibit overtightening (black kingpin).  No more need to "tune".  Just tighten down until it stops.  

Locktab - replaced with a far more robust Cam Key that just won't break,

Wavecam - Nope... So far, this has been pretty good, but we're thinking on it.  

The HST's can be used to replace the OS8 on Hamboards.  AND... HST's can be used to replace the RKP trucks on our Biscuit, Huntington Hop and Pescadito with the included hardware.  Loggers need to move the front deck holes back, so you need a drill and countersink bit.  AND.... You can even convert your own longboard into a SURF Skateboard.

With these new trucks, all 4 wheels will carve like crazy.  It’s no longer a skateboard and it’s certainly not afraid of you.  Lean into the turns.  Shift your weight toward the back wheels for deep carves... Let the front wheels steer through the turn and hold the pave with the back.  

My Hamboard came with the Original® OS8 or other Reverse Kingpin Trucks.  How do I upgrade my Hamboard to the new Hamboards® HST Trucks?  

Combination

Hardware

Notes

 

OLD: M6 80mm (remove this)

NEW: M6 65mm

Upgrade from Original S8 Trucks is simple but requires hand tools.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 97mm.  

OLD: M6 75mm (remove this)

NEW: M6 65mm

Upgrade from Original S8 Trucks is simple but requires hand tools.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 90mm.  

OLD: M6 70mm (remove this)

NEW: M6 55mm

Upgrade from Original S8 Trucks is simple but requires hand tools.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 90mm.  

OLD: M5 50mm (remove this)

NEW: M6 50mm

Upgrade from stock Reverse Kingpin Trucks is challenging and requires power tools because it requires drilling 4 new holes for the front truck and boring-out and countersinking 4 existing holes in the back.  Further,  you will be left with visible holes on the topside of your deck.  But ohhhh... the extra carve is soooooo worth it....  Select correct Hardware and then read instructions below.  Watch this video.

OLD: M5 50mm (remove this)

NEW: M6 50mm

Upgrade from stock Reverse Kingpin Trucks is moderately challenging and requires power tools to bore-out and countersink existing holes.  This transforms the HOP into a carving dream.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 66mm.  Watch this video.

OLD: M5 50mm (remove this)

NEW: M6 50mm

Upgrade from stock Reverse Kingpin Trucks is moderately challenging and requires power tools to bore-out and countersink existing holes.  This makes the Pescadito a crazy carving surfskate.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 66mm.  Watch this video.

OLD: M5 50mm (remove this)

NEW: M6 50mm

Upgrade from stock Reverse Kingpin Trucks is moderately challenging and requires power tools to bore-out and countersink existing holes.  This board becomes a crazy-turny beast.  Select correct Hardware and then read instructions below.  Maximum wheel diameter is 66mm.  

 

If you're upgrading your existing Hamboard, here's how it goes...  

  1. We recommend you listen to this Phoenix:1901 track while you bear through this text. Let it roll in the background.  I give way too much info here.  Trust me, the soundtrack will help.  
  2. Remove your existing trucks and wheels. 
  3. Prepare your deck thru holes.The HST's come with M6 hardware which was one size larger than we used on the Biscuit, HHOP, Pescadito and Logger.
    1. Skip this step for Classic, Pinger and Fish
    2. Logger instructions: watch this video.  
    3. Huntington HOP and Pescadito instructions: watch this video.  
  4. Install the Block Risers.  Place the 4 bolts through the deck and slide on the riser block.  The wide part of the riser block is against the bottom side of the deck.  The 4 holes in the riser block are not centered front to back.  The shorter end of the riser block, with the holes nearest its edge, is oriented away from the center of the board.  
  5. Install the HST Trucks.  Slide the truck down onto the four (4) bolts.  This should be a tight fit.  If necessary put in one bolt at a time.  You may need to use a hammer to get the last bolt on. It's ok.  NOTE: There is an arrow shape relief in the underside of each HST truck.  That arrow ALWAYS points away from the center of the board and NEVER points toward the center of the board.  This is critical, because the board won't ride right if you get this backwards.  It may even be hazardous to your well being. Please take care of yourself and follow this rule. Tighten the bolts with a #4 metric (or 5/32 inch) Hex tool and a #10 mm box wrench or adjustable wrench.  
  6. Install your wheels.  Remove the axle nuts on your HST.  Remove one of the speed washers.  Place your wheels onto the axle.  Replace one speed washer and then tighten the lock nut so that it's secure but not so tight that it inhibits the wheel from spinning freely.  
       
    My Classic, Pinger of Fish has Original S8 Trucks.  How to maintain/tune?  
    If your board doesn't feel quite right, please stop riding the board immediately... First thing is to make sure the OS8 Trucks are tuned right and lubed.  Could be... 1) not enough lube for wave cams or 2) broken wave cams or 3) the trucks aren't tuned-up right.  DON'T TIGHTEN THEM ALL THE WAY DOWN.  Please refer to the guide below on how to tune your trucks. If your trucks are tuned right, and you still hear squeaking, you might need to lubricate the wave cams.  Hamboards recommends and uses white lithium grease.  The guys at Original recommend an alternative using bar soap shavings inside the baseplate pivot cup and on the outside of the wavecams. They say that your trucks should never squeak again and the soap lasts much longer.  BTW Here's the link that teaches how to assemble Original S8 trucks.  
    Tuning OS8 Black Tuning OS8 

    My board has the Original S8 Trucks.  How do I swap-out springs or replace/lubricate the white plastic wave cams?  
    These trucks are manufactured by Original and they have a terrific video that shows illustrates how to maintain these trucks.  Here's the link.

    How do I service or maintain my Original S8 Trucks?

    Here's a video from the manufacturer on how to  https://www.youtube.com/watch?v=vCjuUaWZGVM

    What's the weight limit?
    We steer heavier riders to the Classic and Pinger, but we simply can't offer a weight limit, because we just don't know.  We do know that a car is too heavy, because someone told us they backed over their board and it broke.  We do know that if you're on heavy side, stay away from the Logger, because it has a long wheel base with a relatively thin deck.  If you're over ~ 225lbs, the Logger deck will sag and you'll get rail-drag on turns.  

    What size board is right for me?
    Check out this page for more info: Which Hamboard is right for me?

    Do you build custom boards?
    If you have enough patience for the craftsmanship and time it takes to adjust or change the cosmetics of the various models AND have the significant amount of cash it also takes to make this process happen...then we should talk.  It's not easy and it's not cheap.

    How do I get replacement parts?
    Check out our web store first.  If you don't find what you're looking for, please contact us at customerservice@hamboards.com.
    How long will my Hamboard last?
    A really long time.  Any piece of high quality oft used equipment requires some maintenance and care, as does a Hamboard.  We have seen regularly ridden Hamboards made in 2005 back in our shop for refurbishment (new bearings, bushings, cleaning and new deck coating) and they leave looking great and ready for another 8 to 10 years.

    My "really" old Hamboard has a sticky and messy surface.  How to I refinish?
    Back when Pete had Hamboards as a “hobby business” Pete used product called “Monster Paint” but we haven’t used it for at least 5 years.  We don't even know how to contact the company that makes Monster Paint any more.  If you want to refinish your board we recommend using Lucid Grip or ReDEK.  First you'll need to get rid of the Monster Paint grip.  It's a mess and requires some work.  We use a powdered kitchen cleanser like COMET, a green scrubby sponge, and a hose).  Then once it's cleaned off, follow the directions from Lucid or ReDEK.  Here's a useful link.
    My Hamboard grip is wearing off.  How to I give my board more grip?
    This stuff is just too easy and good.  It comes in Light, Medium and Heavy.  We like Heavy.  And you can find it on Amazon and Walmart!  
    Lucid Grip

    Is there any kind of maintenance required for my Hamboard?
    As mentioned above "Any piece of high quality regularly used equipment requires some maintenance and care, as does a Hamboard".  So, we recommend you wipe it down with windex or any household cleaner after every use (if you really get it dirty, you can actually clean it with a powdered kitchen cleanser like COMET, a green scrubby sponge, and a hose).  Replace the white nylon wavecams inside the front and rear trucks every 6 to 9 months, depending on use.  Use white lithium grease inside the pivot cup and between the halves of the wavecams.  Clean and lube or replace the bearings once a year if necessary.

    Why are Hamboards so expensive?
    We hand make them out of the best quality materials, put the best hand applied paints and finishes, and install only the highest quality components including the wheels, trucks and bearings...not mention the bolts and nuts.

    How long does it take to ship my Hamboard?
    The ship from warehouse is located in Ocean City, Maryland.  Please allow 1 business days to process your order and then the time it takes to ship your board, usually via UPS Ground or USPS... one to 2 days for Mid-Atlantic states, 3 days to the middle of the US and Florida, 4-5 days for Western and Mountain states.  

    How do Hamboards handle hills?
    Hamboards were designed to be ridden and enjoyed on the flats and gentle slopes.  If you want to ride your Hamboard on steep hills you need to talk to us about upgrading your trucks and still be aware that bombing hills on a Hamboard is not what we recommend.  So don't do this.  

    How much does it cost to ship?
    UPS changes freight rates all the time.  In the USA you can count on anywhere between $7 to $60 depending on the size of the board and the distance from our warehouse in Ocean City, Maryland.  

    Where can I buy a Hamboard?
    We sell them on our website www.hamboards.com and we have a bunch of great shops.  Check out our store finder here.  

    I want to be a team rider.  Can you sponsor me?
    We don't sponsor bigtime athletes.   What's funny is that Hamboarding is it's own thing... we don't really have Pro's because Hamboarding isn't a professional sport.  Here's Cake's approximation of what we're looking for, but unlike these lyrics, we don't actually discriminate based on gender... 

    Why are Hamboards different than a longboard?
    A Hamboard just has a very different feel than regular longboard.  A Hamboard feels a lot like surfing even though you are riding on the land.  Riding a Hamboard takes Longboarding to a new level.

    Are those real surfboards on wheels?
    Nope. We paint and finish them like the surfboards we ride and love, and strive to give each Hamboard the craftsmanship and vibe that a handmade surfboard has...a Hamboard has wheels, looks very much like a surfboard, but is different.

    Are Hamboards made in So. Cal?
    All Hamboards were invented by hand in our HB shop.  As certain models became more popular, we scaled-up with the surf gromms and local So. Cal vendors/manufacturers.  But we only have a small shop, so for any of the boards we sell a lot of, especially outside the USA, we have outsourced manufacturing to the experts like everybody else.  Our Minions are world class and help us make boards affordable... We're manufacturing right along beside other well known worldwide brands.